Help
Who can help you
Who to ask when something goes wrong. Your gym holds your bookings. miaforo makes the software.
You book your classes
Ask your gym. They hold your account, your bookings and your plan.
Each gym has its own address, like yourgym.miaforo.com. Lost yours? Your gym can give it to you again.
miaforo makes the software your gym runs on. We can’t see or change your bookings, and we don’t set prices or rules.
You run a business
Want miaforo for your business, or already use it? Write to this address.
How to write to us
- StatusCheck whether miaforo is down
It runs on a separate server, so it answers even when miaforo doesn’t.
- Emailchema@miaforo.com
For questions, problems or help with your account. A person will reply.
Quick answers
Each gym sets its own rules, like how far ahead you can book or how late you can cancel.
If you book classes
How do I book?
Open the calendar and press "Book". You can book as far ahead as your gym allows, up to the start time.
How do I cancel a booking?
Press "Cancel" on the calendar or in your bookings. Cancel in time and you get the place back. After your gym’s cutoff, the button reads "Too late to cancel" and the place is spent.
How does the waiting list work?
When no places are left, press "Waiting list". If one frees up before the start, it goes to whoever has waited longest and can book it. They’re told in the app, and by email unless they turned it off.
Can I pay my fee online?
If your gym collects online, your profile has a button to pay the month by card on Stripe. If not, ask your gym how to pay.
Is there an app?
Yes, with no app store. Press "Install the app" on your profile. On an iPhone, tap Share, then "Add to Home Screen".
Can I take my data or delete my account?
Your profile has "Download my data" and "Download my photos". To delete your account, ask your gym: your personal data goes, your class history stays.
I forgot my password
Press "I forgot my password" on the sign-in screen and we email you a link. In several gyms? Do it from your gym's own address. No invitation? Ask your gym.
If you run a business
How do I add my members?
One by one or all at once: paste a list or upload a CSV on the import screen. Each person gets an invitation by email.
Where do I set the timetable?
In "Schedule", write once what repeats every week, with its time, capacity and coach. miaforo creates it as far ahead as your booking window reaches.
How do I collect fees online?
In "Settings", the card "Collect membership fees online" opens your Stripe account. It comes with the paid plans.
Can I take my data with me?
Yes. On the members list, "Download your gym's data" gives you one file with everything and another with the photos. Only the owner can download them.
Where do I change plan?
"Subscription" shows your plan, what it costs and how to change it.
Request a demo for your gym
Tell us about your gym, box or studio. We show you how bookings and fees work and, if it fits, help you open the Free plan.
